Refund policy
At Virutu Store, your satisfaction matters to us. We want you to feel confident when shopping from our store.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return or refund.
Return Eligibility
To be eligible for a return, the item must be:
- Returned within 30 days of delivery
- Unused and in its original condition
- In the original packaging, if possible
- Accompanied by proof of purchase or order number
Non-Returnable Items
We may not accept returns for:
- Items damaged due to misuse
- Items with missing parts not caused by our store
- Items returned after the 30-day period
- Products that have been heavily used or intentionally damaged
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with:
- Your order number
- Clear photos or videos of the issue
- A short explanation of the problem
Once reviewed, we will offer a suitable solution such as a replacement, refund, or store credit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method. Please note that refund processing times may vary depending on your bank or payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our mistake.
Contact Us
To request a return or refund, please contact us at:
Email: Support@virutu.com